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Auxis – Heredia – Systems Engineer L3 Location CR-Heredia Posted Date 8 hours ago(11/26/2019 5:13 PM) Job ID 2019-1500 # Positions 1 Category ITO – Engineering Job Summary The Systems Engineer L3 is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. The Systems Engineer L3 is responsible for architecting, solutioning, automating and resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex changes, and for maintaining and overseeing that we conduct efficient operations management. Responsibilities Responsible for designing and defining operating runbooks Be available for other engineers and coach them to resolution Provide L3 troubleshooting escalated support issues related to datacenter operations, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions. Prepare a root cau…