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Oracle Netsuite – Montevideo – As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Support Services. You will be a primary point of contact for customers and responsible for facilitating customer relationships and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means). Key Responsibilities Responsible for resolving client’s issues or cases and complaints via phone and email. Able to work with general guidance from senior support engineers and management an…