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Concentrix – Nicaragua – Job Title: Technical Support Advocates Job Description The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services. cope: Nicaragua Overview: Guiding principle of the ‘Advocate’ support model is to resolve common first party device support scenarios for both commercial and consumer customers in a self-contained unit. The Advocate is empowered to resolve both simple and complex technical issues as well as support warranty inquiries and replacements throughout orders completion. Customer follow-up is also within the scope of support of this role as it is an end-to-end process management. Key Accountabilities: Enabled to resolve first party device support scenarios with the end-user using Operating Systems and its different versions by language with a cu…