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Synapsis – Montevideo – Do you want to join in a local organization and work for a global IT security company? We offer you the opportunity to be part of our Technical Support Representative team. Key Responsibilities: Provide support about technical issues completed in a professional manner and meeting customer expectations. Forge strong and positive relationships with clients by using appropriate customer management skills, being able to recognize the most suitable course of action. Achieve an optimal level of understanding of product’s architecture, technical components and installation/configuration of different systems. Work with Systems Engineers and Engineering groups which objective is to provide world class support for the company’s products. Essential Requirements Fluency in English (First Certificate or higher). Networking basic knowledge (“Técnico en Sistemas Operativos y Redes”; »Reparación PC y Redes» diploma or similar). Proven experience in Networking technologies. Ability …