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Equifax – Heredia – Responsibilities: Training Development & Material Management : Must design, create and actively manage all Training materials supported by the SSC. Ensure team members have the critical training and toolkits to perform their jobs; evaluate training material and its effectiveness based on performance after the delivery process. Provide feedback on current materials or techniques used in order to improve them and deliver a better product once new associates hit the floor. Create a Knowledge base for Training Material and & Procedures of the organization. Work as a team with Operations & Quality Assurance to align training programs, discover training needs, create action plans, process documentation accordingly, and follow-up on agents’ performance during their learning curve. Conduct surveys to identify training needs, areas of opportunity, and other elements that may affect their performance. Build Technical & Non-Technical Documentation and Training Materials. Develops and …