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Tech Data – Escazú, San José – Responsible for conducting auditing and compliance processes, responding to customer requests, and ensuring execution in the overall process for customer compliance. Principal Responsibilities: Working from customer lists and/or database, makes outbound follow-up calls to existing customers and service contracts. Reach daily, weekly, and monthly targets to achieve quarterly goals Have a consultative approach for customers Provide accurate information and ensure correct credit terms and vendor information is in database. Meets or exceeds all quotas and activity objectives in assigned process Uses sound judgment and discretion when making decisions that affect the business unit Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information Qualifies each opportunity by applying learned sales techniques. Generates customer satisfaction by responding to all inbound requests, including teleph…